Items shipped Free Matter for the Blind do not have shipping insurance. This means that we are not responsible if items are damaged or lost in shipping. To date, we have not had any Free Matter for the Blind orders damaged or lost. If no insurance concerns you, then please order via Standard or Priority Shipping so that your order is insured.

 

If you are having problems making your order, please contact us at customerservice@braillegifts.com or call us at (231) 269-3049 8 a.m. until 8 p.m. EST.

International orders must be made by phone (see below for phone number and phone hours). You may email the details to us, but acceptance of your credit card information must be handled via the phone for security purposes.

Please note that if you pay by credit card, the merchant name on your statement will be "Dynamic Online Enterprises". Dynamic Online Enterprises owns the www.BrailleGifts.com website.

PAYMENT OPTIONS:

• Credit Card: The quickest way to order is via Visa, MasterCard, Discover or American Express, available 24 hours/day, through our 100% secure transaction process. When you are ready to enter your credit card information, you will notice a yellow padlock at the bottom of your screen. This yellow padlock indicates that you are in a 100% secure website. Please note that your credit card statement will reflect Dynamic Online Enterprises as the merchant. BrailleGifts.com is a website owned by Dynamic Online Enterprises.


• Phone Orders: Special holiday phone hours: 8 a.m. until 8 p.m. EST Monday through Sunday (231) 269-3049. International orders must be made by phone.


• Cashiers Check or Money Order: If you prefer to pay by cashiers check or money order, you may email us at: info@braillegifts.com to place your order. Checks and money orders must be made payable to: Dynamic Online Enterprises. Once the funds have cleared the bank, your order can then be processed.


• Checks: If you need to make an order and pay by check, money order or cashier check, please contact us at: info@braillegifts.com. Custom embroidery or shipment of your order will not begin until your check, money order or cashier check has cleared the bank (which can take up to 10 days). To avoid this delay, you can pay by credit card.


• Purchase Orders: Certain organizations (such as schools and other non-profit organizations) may purchase items via a purchase order. If you are interested in ordering with a purchase order, please submit a credit application. We will contact you once the application is approved.
  Click here to print a credit application.